›OFFICE OPENING HOURS‹

Any queries please contact Customer Support (+353 1 522 2700)during office hours or leave a support ticket by clicking HERE

• Monday to Thursday 9.00am - 5.00pm 
• Friday 9.00am - 4pm    
• Saturday & Sunday Closed

›UK & IRELAND DELIVERY‹

›Do you offer free delivery?

We offer free delivery on orders over €140 under 30kg.

›How quickly will I receive my order?

We endeavour to dispatch all orders received before 12md on the same day (Excluding weekends). Orders placed after 12md will leave the following day. Please note our office business hours are Monday to Thursday 9am to 5pm and Friday 9am to 4pm.

We will send a despatch email to advise when your parcel has left with information attached. To ensure you receive the confirmation and despatch emails please make certain the email entered on the order is correct. (If no email has been recieved check your Junk/Spam Folder)

›Northern Ireland & Republic of Ireland

We use a 24-hour courier service. We ask customers to wait 2 days before contacting us if not delivered.

›Great Britain

We use a 48-hour delivery service to UK mainland. We ask customers to wait 3-4 days before contacting us if not delivered. 

›What service do you use to post my order?

We send all of our orders via recorded / signed for delivery. Please inform us, when ordering, if there will be no one available at your address to sign for goods when they arrive, as our courier will not deliver without a signature. If you miss the courier, a delivery card should be left for you to arrange a time and date for delivery. Your cooperation in this would be much appreciated.

Once your order has left our warehouse, the responsibility for them passes onto the carrier. However, we constantly monitor our carrier’s performance, so that you are assured of the best service at the most competitive rate. Damages and shortages must be notified within 7 days. We also recommend that when signing for parcels, customers sign for the parcel as unchecked or damaged (if damaged) so that in the unlikely event there is a problem we can resolve this quickly and effectively.

›I think my order is lost in the post, what should I do?

VetPet willdeem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances.

›Is your website stock accurate?

Our stock is updated every hour. In the unlikely chance that an item you purchase is out of stock and is showing "In Stock" on the website we will contact you as soon as possible.